How to contact support

Where to get help

MomentumHive has an in-app Support page and a direct support email. The current support address used by the app is support@momentumhive.app.

Support page

Inside the app, open Support from the sidebar. That page gives you:

• A direct email button for opening a support request.
• Published response-time expectations for critical, high-priority, and normal issues.
• Links to account deletion and Threads profile management.

What to include in your message

The in-app support page already tells users what helps most. Include:

• Your account email.
• Your Threads username.
• A clear description of the problem.
• The page or feature where it happened.
• Steps to reproduce it, if applicable.
• Screenshots or screen recordings when possible.
• Your browser and device if the problem looks UI-specific.

When to use support vs. settings

• Use Settings → Threads Profiles first if the issue is a disconnected Threads account.
• Use Settings → Billing first if the issue is plan changes, checkout, or subscription management.
• Use Support when the app is behaving incorrectly, data looks wrong, or you need manual help.

Response expectations

The current support page publishes three urgency bands:

• Critical issues such as outages, security issues, or serious data problems.
• High-priority issues where a major feature is not working.
• Normal-priority issues for general questions, smaller bugs, and feature requests.

Privacy

The app’s Support page also includes a privacy notice stating that support requests and personal information are not shared with third parties.