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Account & Billing

Common issues and fixes

Fix the most common real issues: connection loss, delayed sync, publish limits, empty analytics, and reply queue confusion.

Connection lost or profile disconnected

If publishing, analytics, or replies suddenly fail, first open Settings → Threads Profiles. A disconnected profile shows Authentication Lost and a reconnect button.

MomentumHive Threads Profiles settings section used for troubleshooting connected account issues
The Threads Profiles section is the first place to check when account connection, publishing, analytics, or reply features stop working.
  1. Reconnect the Threads account.
  2. Refresh the page that was failing.
  3. If a scheduled post already failed mid-run, review it manually before republishing.

Analytics look empty

  • Check whether the profile is still syncing history on the dashboard banner.
  • Best Time needs at least 5 posts with 24-hour snapshots.
  • Growth Advisor needs posted content in the last 30 days.
  • Demographics depend on what Threads returns for your account.

Replies queue looks stale

  • The queue is cached for 10 minutes.
  • The service only inspects recent Threads posts up to 7 days old.
  • Use the Refresh button before assuming the queue is wrong.

Scheduling or publishing blocked

  • You may have hit the daily post limit for that Threads profile.
  • You may have hit the monthly post limit for that Threads profile.
  • The Create and Calendar pages can also show overlays when limits are reached.

Media upload fails

  • Allowed types are jpg, jpeg, png, gif, mp4, and mov.
  • The server limit is 100 MB per file.
  • A carousel part cannot exceed 20 media items.

AI suggestions unavailable

AI replies need a completed AI Profile. AI Writer also depends on your generation allowance, selected profile, and available template access for your plan.

Still stuck?

Use the in-app Support page or email support@momentumhive.app. Include your account email, Threads username, the page you were on, and the exact error message.